Accountability:

Interact with customers to facilitate aftermarket parts sales in response to inquiries.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

Proactively attains a safe and healthy work environment for all employees. Interacts with customers by telephone, e-mail, electronic data transfers (EDI), or by fax. Provides price and delivery of parts. Sends quotations. Follows and expedites all internal process (pricing, delivery, and verification/research). Keeps records and follows all open quotes. Reviews customer purchase orders for accuracy and payment terms. Enters orders and sends order confirmations. Coordinates parts orders and shipments. Makes follow-up calls to provide shipping/tracking information and provide order status updates. Keeps records of customer interactions and transactions, records details of inquiries, issues, and comments, as well as actions taken. Assists to resolves customers’ billing issues and credit holds. Provides and coordinate credit applications to new customers. Refers unresolved customer grievances to designated departments for further investigation. Prepares change of address records. Solicits sale of new or additional services or products. Works closely with purchasing and engineering to resolve parts than are no longer available. Works closely with the purchasing and the warehouse to assist with fulfilling orders. Works closely with Machine Tool Services & Solutions/MSI teams to provide best-in-class customer response time.

Education/Certification:

Associate’s degree in a technical program, and/or equivalent experience in a related field. 

Experience:

Minimum of 2 years’ experience in customer service field.

Skills:

Mechanical aptitude to troubleshoot issues and make recommendations based on customer input Working knowledge of SAP Ability to read blueprints Excellent communication- verbal and written. Ability to multi-task. Ability to work independently with minimal supervision. Microsoft office software.