Customer Service Representative

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role
AutoPoint is hiring Outbound Customer Service Representatives (CSR).  Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty.  We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences. experiences. 

What You’ll Do

Make outbound calls to customers on behalf of their dealerships, no cold calling

Make outbound calls on behalf of our clients to other businesses making them aware of the services they offer

Effectively communicate the reason for your call and the promotional incentives to customers

Aid customers in taking full advantage of their inclusive vehicle maintenance plans.

Schedule service appointments for customers using the dealerships own booking system

Remind customers of missed appointments, rescheduling as necessary

Effectively communicate with customers while booking / rescheduling to manage both dealership and customer expectations

Handle customer questions regarding their vehicle or dealership

Record customer feedback professionally and accurately

Conduct calls in an efficient and effective manner, remaining professional at all times

No selling involved

What You’ll Bring

6 months or more of call center experience needed.

Must have the ability to speak clearly and use professional telephone etiquette.

Type accurately and efficiently

Use active listening skills

Acknowledge and respond quickly during customer conversations

Solicit valuable customer feedback

Appropriately manage difficult customer situations

Multi-task between scheduling programs, call surveys, and customer conversations

We Offer

Great pay with benefits
Flexible schedules, perfect for students
Fixed schedules, no surprises of reduced hours
Global company with room for advancement

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.