Customer Service Representative Requisition ID: 44104 Job Location(s): Shanghai, CN Employment Type: Full Time Segment: Danfoss Power Electronics and Drives Seg Job Function: Sales Work Location Type: On-site **Job Responsibilities** • Solve customer inquiries via 400 Hotline, Email or WeChat. • Level 2/3/4 customer order handling to ensure a total smooth order-to-cash flow. • Take the lead generation project to bringing value to the company's business. • As a system expert, responsible for solving system issue and functionality enhancements. • As an expert in Service Excellence, handle team projects simultaneously and independently while adapting to changing roles and priorities. • Capture customer voice to improve service quality. **Background & Skills** • Bachelor degree and above, engineering major is preferred. • Good command of Mandarin, proficiency English is preferred. • Strong initiative, excellent communication, organization, and problem-solving skills. • Excellent knowledge of SAP, SFDC, MS Office etc. is plus. • Manage multiple tasks/projects, while being flexible to changing priorities. • Minimum 1 year in a call center environment is plus. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.