Job Description:

Founded in 1912, ITW (NYSE: ITW) is a global industrial company built around a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 45,000 dedicated colleagues around the world thrive in the company’s decentralized, entrepreneurial culture. In 2019, the company achieved revenues of $14.1 billion, with roughly half coming from outside North America.

Division Description: 

ITW Deltar Fasteners is a large division within the Automotive Segment and serves all the major OEMs and their tier suppliers with plastic fasteners. Locations include:  Frankfort, IL; Chippewa Falls, WI and our Commercial Sales and Engineering in Troy, MI. 

The division drives profitability by leveraging its innovative solutions and application engineering.  In addition to ITW’s industry leading research and development capabilities, ITW Deltar Fasteners enhances our customers’ competitive advantage by…

Maintaining advanced engineering and manufacturing facilities in NA.Exchanging product, process and benchmarking information with sister units worldwide.Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value.

Position Summary:

The Customer Service Representative reports to the Customer Service Supervisor.  The major areas of responsibility are: coordinates customer service related activity for the operations to ensure on-time shipment of product to customer.  Reviews customer/vendor/internal department correspondence on day-to-day occurrences to react to customer demands.

Primary Responsibilities:

Proactive daily communication with customer and production to ensure on-time shipment of product and problem resolutionProcess hardcopy purchase orders and part releasesDevelop and maintain good working relationships with both internal and external customersCollaborate with various internal departments as neededUtilization of various reports to manage customer requirementsMaintain accurate customer dataMaintain current knowledge and understanding of customer specific requirements and systemsKnowledge and understanding of internal ERP system to sufficiently complete required tasksReconciliation of discrepancies with manufacturing cellsCoordinate expedite shipments per customer requestAbility to successfully manage multiple tasks at one timeOther tasks and duties as assigned

Position Skills and Experience Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2 year Administrative/Manufacturing degree or equivalent education and/or experienceMinimum 1-3 years in customer service/sales , related to a manufacturing environment or related fieldRequires a detail oriented person with proven organizational and communication skills, both verbal and writtenExperience, plus working knowledge of customer relations, general computer operations, and coordinating of multiple tasksMicrosoft Excel, Word and Office competentStrong work ethic, reliable, able to work independently and in a team environment  and self-motivated Ability to read part drawingsFlexibility and willingness to change daily responsibilities