Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, the largest automotive retailer in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance!
We're hiring! Customer Service Representatives needed!
Industry leading benefits and career development opportunities​Schedule: Monday - Friday, 10:00 AM - 7:00 PMPay: $20.00/hr.Location: Tigard, OR. (Hybrid)DFC Customer Service Representative I
The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.
Responsibilities
Handle inbound from customers in a Call Center environment while delivering quality serviceMonitor customer account details for non-payments, declined payments, delayed payments and other irregularitiesPrepare documents as needed to fulfill customer requestsEducate and counsel customers on account termsMaintain and ensure accurate, up-to-date customer account informationForward delinquent accounts to the appropriate Collections Team for account managementOther duties as assignedSkills and Qualifications
Previous telephone customer service experience preferredAbility to perform accurate data input into a variety of softwareAbility to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.Strong attention to detailSense of urgencyExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)Competencies
Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesBenefits
We offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs