We are seeking a highly motivated and service-oriented individual to join our dynamic Call Center team as a Customer Service agent. The ideal candidate possesses exceptional communication and problem-solving skills, thrives in a fast-paced environment, and is eager to learn and adapt. A successful candidate will be technologically proficient and have a strong command of the English proficiency  B2+.

What you’ll do:

Adherence to all government regulated guidelines related to CFPB requirementsFollow security processes & procedures at all times when handling calls due to the visibility of personal data.Regular attendance is an essential function of the job and is required.Deliver outstanding customer service by addressing inquiries, resolving concerns, and exceeding customer expectations using customer relationship management G-Suite and Salesforce.Embrace a culture of continuous learning, readily adapting to new products, services, and work processes.Collaborate effectively with colleagues across departments to ensure a seamless customer experience.Stay informed about industry trends and maintain current knowledge of company products and services.Achieve and surpass established sales targets and performance goals.

What experience you need:

High School Diploma is a must.B2+ English proficiency.12 months minimum experience in any job with attention to details while engaging with customers or callers while navigating multiple system tools. Example: mortgage industry, tax preparation services, insurance claims, direct or indirect customer service.

What could set you apart:

A positive attitude, a strong work ethic, and a commitment to continuous learning and development.Ability to work effectively both independently and as part of a team while managing multiple priorities.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time