The Customer Service Representative receives, responds, and returns inbound phone calls. Screens incoming telephone calls to determine customer needs and to facilitate timely and appropriate services. Also coordinates, plans, and organizes the day-to-day operations and administrative matters to support the goals and objectives for the Branch.
Responsibilities
Researches and responds to inquires or problems and obtains answers in a timely manner and follows up with customers to ensure satisfaction of service within prescribed time in adherence to departmental prescribed period of timeAnalyzes, organizes and maintains records of call logs, performance reports and other data, as needed by management for reviewAssists Branch management with the preparation of correspondence, data and drafting materials for presentations, reports, publications, etc. Inputs, retrieves, compiles and formats information/data and prepares/ develops and maintains statistical reports, using appropriate word processing and spreadsheet softwareMonitors the Branch budget; reconciles purchase orders, requisitions, and other expenses. Monitors, orders, and maintains, supply inventory for the Branch to ensure adherence to budgetCoordinates and maintains calendar for the Branch management. Maintains calendar of due dates of recurring reports, information and dates as requested by Branch management. Follows-up on outstanding requests, as necessary. Reviews, tracks and monitors Branch reports as necessaryMonitors, maintains, and ensures that files are current and of relevant nature. Assists in the management of efficient staff record keeping system for Branch management. Coordinates with Human Resources, Payroll and other departments to resolve administrative problems or issuesOpens, dates, sorts and directs incoming and outgoing correspondence to appropriate areas for action and follow up as, needed
Qualifications
Education: High School Diploma or the equivalent work experience required. Bachelor’s Degree in Communications, English, Public Relations, Health Care or related field, or the equivalent preferred.
Experience: Minimum two years of customer service experience, preferably in a health care setting, required. Prior administrative, business or office management experience required. Effective oral, written, interpersonal communication skills required. Ability to multi-task in a fast-paced environment required.