Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Teledyne LeCroy Inc. (www.teledynelecroy.com), is a world-leading designer, manufacturer & distributor of high-speed electronic equipment located in Chestnut Ridge, NY (Rockland County). We are currently looking for a Full-Time Customer Service Representative with knowledge of international shipping to join our order management team. In this support position, the right candidate will interact with our internal and external customers via email.
Responsibilities include:
Proofs all orders for accuracy & release by the end of each business dayPrint & e-mails sales order acknowledgements to customers and appropriate sales engineerResolving order discrepanciesEntering orders into an ERP booking systemPrepares formal quotations & or proposals as requested by sales engineers & customers Enters and tracks quotations within salesforce databaseEngaging in heavy customer contact via emailEnsures all proper paperwork is filed in each order folderMaintain excellent customer service to internal customer’s via-email.Periodically update required spreadsheets.Checks multiple customer portals along with customer support box for new purchase orders throughout the dayAnswers inbound calls on published sales phone line and assist or route customers to appropriateEducation and experience:
3+ years previous customer service experienceProficiency with e-mail required; excellent skills in Excel, Word and data entryUnderstanding of various payment termsExperience in similar manufacturing environmentsKnowledge or experience with lead times for productsExperience with shipping to foreign countries preferredMust be detail oriented with ability to multi-task activities, work autonomously and proactively seek resolutions to open items
Salary Range:
$41,800.00-$55,880.000Pay Transparency
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.