Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment Phone and email handling of quotes, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries Maintain established levels of productivity, service, and quality standards within a fast-paced call center Works collaboratively with team members, and business partners to provide a quality experience for our agents Responsible for cross selling coverage to round out accounts Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed Complete additional tasks and other projects/duties as assigned Strong decision-making velocity in a fast-paced, high-volume phone contact center environment Outstanding, effective, and service focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation and multi-tasking Experience in a high-volume contact center with a strong focus on superior service is a plus! Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners Track record of success in managing competing demands, and problem solving while on the phone with customers Property and Casualty insurance experience a plus Chubb’s ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!