Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State Employer Customer Service Representative **Join Sedgwick - Impact the World with Us** Full Time Permanent Role | Onsite/Hybrid Options Available | Sandymount Location | Career Progression Passion and purpose unite at Sedgwick to create a positive global impact. If you are driven by change, embrace challenges, and truly care about making a difference, you're meant to be here. Join us and shape Sedgwick into an exceptional workplace. **Recognitions:** + Great Place to Work® + Most Loved Workplace® + Forbes Best-in-State Employer **Customer Care Advisor - Your Role:** As a Customer Care Advisor, you'll lead our commitment to excellence by engaging with policyholders and accurately recording claim details. **Your** **Responsibilities** : + Build relationships with insured individuals and clients + Communicate with customers and other stakeholders to ensure comprehensive understanding + Skillfully negotiate settlements and oversee claims + Resolve complaints with empathy and proficiency + Prepare meticulous claim forms and documents + Manage a substantial claim portfolio + Maintain detailed records of actions and conversations + Safeguard and update policy and claims data **Qualifications/skills** + Exhibit genuine empathy in all interactions + Exceptional communication for effective connections + Previous administration and phone experience + Meticulous attention to detail in all tasks + Navigate complaint resolution with poise **Experience** + Previous customer service expertise required **Benefits of working for Sedgwick in Ireland** + Fuel growth with Educational Contribution + Clear paths for career development + Convenient Tax Saver Travel Scheme + Thrive in Sedgwick's vibrant Sports & Social Club + Participate in discounted Personal Training + Peace of mind with Montessori & After School Care + Enhance lifestyle with Discount Benefits + Holistic support via Employee Assistance Programme **NEXT STEPS** If your application progresses to the next round, you can expect an email for an initial conversation. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Join us at Sedgwick and become a pivotal part of our mission to create positive change. Your dedication will amplify our impact and ensure our continued success. Apply now to embark on this rewarding journey. To find out more about how Sedgwick uses employee and applicant data for business purposes, see our Global Privacy Policy here (https://www.sedgwick.com/global-privacy-policy) Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. **Taking care of people is at the heart of everything we do. Caring counts** Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)