FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

Customer Service Representative is to assist with organizing equipment services and repairs and scheduling technicians to cover workload
demands.
Required Competencies
 Work with team of fleet service technicians.
 Assist with scheduling and organizing customer equipment.
 Maintain communication channels between customer and fleet service technicians.
 Consistently update fleet service coordinators and service writers about the status of work completed.
 Adhere to safety policies and company procedures regarding work habits and driving behavior.
 Ensure technician repair orders are processed for billing in a timely manner.
 Assist and support sales team with outside revenue opportunities.
 Reach out to customers to follow up on work completed and locate additional service and repair opportunities.
 Assist with building technician schedules for work daily.
 Prepare and provide customers with equipment repair estimates as needed.
 Respond to internal inquiries in a timely manner.
 Complete and submit all required paperwork on timely basis to fulfill required deadlines.
 Participate in on-call or after-hours coverage as need.
 Upkeep and cleanliness of work areas.
 Follow company safety & security guidelines
 Attendance and punctuality are essential functions of this job.
 Other duties as needed.
 Ability to stand up to 30 minutes, safely walking up and down stairs, bending and lifting up to 40lbs.
Required Qualifications and Education
 Must be detail oriented and have solid communication skills.
 Ability to multitask and support the fast-paced demands of our business.
 Exceptional customer service skills.
 Working knowledge of Microsoft Office applications.
 Consistently exhibit strong work ethic and drive to achieve established goals.
 Support sales initiatives to achieve target goals and growth objectives.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.