Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

We are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:  

The Customer Service Representative role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid work opportunity from our Madison, WI office, weekends off, and amazing benefits.

What You'll be Doing:

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

Hours: 8:00 a.m. - 4:30 p.m., Monday - Friday

Key Tasks:   

Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communicationsProvide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal complianceManage the full-life cycle of the order process and identify cross-selling opportunities to promote additional offerings to meet our customer needsOrganize, and prioritize case volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customersManage your own customers, under supervision from manager or team and work across Customer Service function to complete or resolve customer requestsDevelop and maintain positive working relationships with customers and other key partnersStrive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

You're a Great Fit if You Have/Can:  

Bachelor’s degree from an accredited college/university or equivalent B2B client service experienceStrongly preferred minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industryStrong organizational, time management, prioritization and decision-making skillsAbility to absorb product knowledge quickly and process information to apply to customer needsAbility to make sound business decisions and exercise discretion and judgmentExperience generating add-on sales revenue preferredStrong analytical and problem-solving skillsProficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Hybrid Office Location:

525 Junction Road

Madison, WI 53717

 Additional Information: 

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html  

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. 

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.