Work Schedule

Environmental Conditions

Job Description

Position Summary:  Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post sales support functions. Responds to in-bound, routine customer inquiries regarding sales, product information, services, order status, complaints, and other general questions. Updates databases and customer account records. 
Key Responsibilities:
•    Check booking document aligned to booking policy. 
•    Sales contract negotiation with customers on commercial T&C .
•    Apply to create new customer account and extend new material in ERP. 
•    Create & update sales orders in ERP, while ensure the accuracy of the data input. 
•    Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system. 
•    Coordinate with customers on collecting payment & L/C, and notify finance team 
•    Send shipping instructions to buyer or warehouse, timely track the shipping date. 
•    Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem. 
•    Billing upon revenue policy, and support finance to complete internal audit. 
•    Apply VAT Invoice upon completion of delivery. 
•    Timely send installation notice to service team. 
•    Process goods return and replacement, handling customer complaints with guidance. 
•    Tracking A/R collection ASAP 
•    Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow. 
•    Capable to maintain and make relevant business reports and provide analysis upon request to drive improving actions. 
Qualifications:
1.    Knowledge or Experience: 
•    At least 2 years of customer service relevant experience 
•    Office software 
•    International trading knowledge 
•    ERP system knowledge & Operation 
•    Warehouse and logistic knowledge 
•    Practical process improvement or continues improvement relevant experience
2.    Capability: 
•    Oral & Written English 
•    Excellent Communication skill 
•    Good Influence with strong cross-function collaboration
•    Strong logical thinking, good at data analysis
•    Risk management capability 
•    Problem solving