Description: Education/Persona High School Diploma Required Qualifications: Experience: Call center experience preferred. Sales experience preferred. Retention experience preferred. Skills: Basic knowledge of computer applications. Excellent problem solving and communication skills. Strong listening skills used to conduct needs analysis. Ability to multi-task while speaking to prospects. All Candidates must have: Internet Service (cannot connect via WiFi) Minimum 25mbps upload and 25mbps download. (Run internet speed test at www.speedtest.net to confirm) Availability to work a schedule that ends no later than 10pm eastern time. Availability to work a schedule that could include every Saturday. Position Summary: Agents receive inbound telephone calls (no outbound calling) as a result of various client marketing and partner campaigns. Engage with interested Security and Smart Home customers to qualify sales opportunities and schedule sales appointments with our client Field employees. Answer new and existing customer phone calls while following qualifying processes. Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc. Consultatively work with customers to identify sales opportunities by gathering information, determining needs and scheduling field sales appointments As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.