Customer Service Representative
Forward Air
Company Overview:
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs. Position: Customer Service Representative Core Responsibilities & Duties: Responds to customer inquiries and maintain customer accounts according to specific guidelines and procedures Research information to solve customer service problems Document and record monthly activities for period end reporting Provide work coverage for other employees’ absences when necessary Other duties as assigned Job Requirements & Qualifications: General understanding of excel functions and how to manage email rules within Microsoft Outlook Knowledge of customer service practices and administrative procedures Strong attention to detail and ability to multitask Proficient in the use of standard office software applications Excellent verbal and written communication skills Exemplary customer service skills are required Ability to work cooperatively with others at all levels of the organization Ability to work with minimal supervision Knowledge of warehouse management system SAP is a plus
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs. Position: Customer Service Representative Core Responsibilities & Duties: Responds to customer inquiries and maintain customer accounts according to specific guidelines and procedures Research information to solve customer service problems Document and record monthly activities for period end reporting Provide work coverage for other employees’ absences when necessary Other duties as assigned Job Requirements & Qualifications: General understanding of excel functions and how to manage email rules within Microsoft Outlook Knowledge of customer service practices and administrative procedures Strong attention to detail and ability to multitask Proficient in the use of standard office software applications Excellent verbal and written communication skills Exemplary customer service skills are required Ability to work cooperatively with others at all levels of the organization Ability to work with minimal supervision Knowledge of warehouse management system SAP is a plus
What We Offer:
Competitive base salary Paid time off within the first year of employment, sick time and holidays Company provided life insurance Health, vision, and dental insurance options Commuter benefit plan Optional supplemental life insurance 401(k) Wellness program A great place to work with a terrific culture#IND
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