PURPOSE OF POSITION

 

To provide pre and post sales support and applications advice on all products ranges marketed by Gems Sensors and Suppliers and general Customer Service Support.

 

ESSENTIAL FUNCTIONS 

Providing advice and finding solutions for customer applications. Perform contract reviews on all orders received to ensure compliance with customer contract or quotation before release to manufacturing liaising with the Production/Manufacturing as necessary. Clean and control orders, construct part numbers as required and pricing checks. Issue and follow up on quotations. Inform customers on actual status of their delivery dates. Administer all acknowledgements to the customer. Pass on information from Production to the European Sales Team. Manage web orders of key customers. Log and assist with handling of customer complaints and liaise with QA on progress. Consistently present a professional image and deliver superior customer service. Provide English and second language support to customers, distributors, sister subsidiaries, external sales internal sales and other departments at Gems Sensors. Work with the sales and support teams in Europe and elsewhere to extend the support for Gems products worldwide. This will include answering the sales telephone line, entering and checking orders. Provide back up support to all the internal teams as required.  Promote additional sales by providing excellent and timely support and advice to existing and potential new customers. Work closely with other colleagues in the Customer Service team, Dispatch, Purchasing and Manufacturing. Occasional customer site visits for on-site support or to assist the sales team when visiting customers.  These could be in the UK, Europe or elsewhere May be assigned additional projects and responsibilities at the sole discretion of the Line Manager

 

EDUCATION & EXPERIENCE REQUIRED 

 

Technical Skills/Knowledge

Written and verbal fluency in the English language and a second language (preferably French/German, but other European languages will be considered), is essential, including the ability to converse with customers on a technical level Aptitude for handling customer issues Demonstrable ability of effective handling customer’s enquiries by telephone Experience of interaction with Customers in a sales office or support environment Experience using Microsoft Windows operating system and Microsoft Office (or similar package) Excellent verbal and written communication skills Experience of SAP and Salesforce

Transferable soft skills 

Excellent numeracy skills Competence in effectively prioritizing and problem-solving Ability to work cross-functionally. Customer focused. Courteous always to both internal and external customers Team player The ability to work accurately and efficiently in a fast moving, changing environment yet always keeping sight of the customers’ needs.

 

Gem Sensors, Inc. is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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