Description We are in search of a Customer Service Representative to join our team in Washington, District of Columbia. The role will involve interacting with customers who are on a housing waitlist or plan to apply for it. This role offers a short term contract employment opportunity. Responsibilities • Engage with customers who are on or wish to apply for the housing waitlist • Collect physical documents from customers and ensure they are properly filed • Update the company database with accurate and up-to-date customer information • Perform clerical admin duties to support the smooth running of operations • Handle data entry tasks and order entry efficiently • Answer inbound calls promptly and professionally, addressing customer inquiries and concerns • Regularly monitor customer accounts and take necessary action when required • Maintain a high level of customer service at all times, resolving any issues or complaints in a timely manner. Requirements • Proficiency in answering inbound calls effectively and professionally • Demonstrated skills in providing high-quality customer service • Experience in data entry with a high level of accuracy and attention to detail • Ability to handle order entry tasks efficiently • Ability to communicate clearly and effectively in a professional manner • Must be able to handle customer inquiries and complaints in a timely manner • Skills in multitasking, prioritizing, and managing time effectively • Ability to work in a fast-paced environment • Strong problem-solving skills and the ability to make decisions under pressure • Must be comfortable working with computer systems and software applications • Ability to work both independently and as part of a team. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .