Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in the Downtown area. Our organization, operating in the non-profit sector, is seeking an individual capable of handling a high volume of customer interactions and updating customer records. Responsibilities: • Handle high volume inbound and outbound calls, ensuring efficient and quality customer service • Navigate members through various processes and procedures • Accurately process and enter customer data • Maintain accurate customer records, including certifications, skills, and personal information • Manage email correspondence with customers promptly and professionally • Resolve customer inquiries, demonstrating resilience in handling complex situations • Verify and update customer skill certifications and personal information • Contribute to a positive energy within the team. Requirements • Minimum of 1 year of experience in a customer service role • Proven ability to handle inbound and outbound calls • Previous experience working in a call center environment • Excellent customer service skills and the ability to resolve customer inquiries and complaints • Proficient in data entry and order entry • Demonstrated ability to manage email correspondence professionally and efficiently • Proficient in Microsoft Excel and Microsoft Word • Experience in a non-profit organization is a plus • Ability to multitask and prioritize tasks effectively • High attention to detail and accuracy • Ability to work in a fast-paced environment • Strong problem-solving skills and the ability to make decisions under pressure • Must have a positive attitude and be team-oriented. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .