What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends

 

Preferred qualifications:

Transportation experience Excellent verbal and written communication skills

 

About the Customer Service Representative job

Pay, benefits and more:

Full health insurance benefits on day one  Life and disability insurance Earn up to 13 days PTO your first year 9 paid company holidays 401(k) option with company match Education assistance

 

What you’ll do on a typical day:

Order stock and any immediate part needs and reconcile special order parts Conduct inventory process such as cycle counts, reconcile and control Assist mechanics with parts and supplies for the shop and equipment Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emails Check parts for delivery accuracy, check-in parts and store appropriately Process invoices by correcting any issues and submitting for payment as well as communicating payment updates Check and reconcile reserve parts and non-moving parts on a monthly basis Ensure parts room is clean and organized Reconcile and address warranty items Proactively identify orders that are in jeopardy of falling outside of planned events Escalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutions Coordinate requests for service recovery, diversions and special handling

 

Customer Service Representatives are required to:

Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement here.