Customer Service Representative Requisition Id: 375800 Business Unit: LTL Location: Ann Arbor, MI, US, 48105 **What you’ll need to succeed as a Customer Service Representative at XPO** Minimum qualifications: + 2 years of customer service experience + Strong computer, typing and 10-key skills + Experience with Microsoft Office + Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: + Transportation experience + Excellent verbal and written communication skills **About the Customer Service Representative job** Pay, benefits and more: + Full health insurance benefits on day one + Life and disability insurance + Earn up to 13 days PTO your first year + 9 paid company holidays + 401(k) option with company match + Education assistance What you’ll do on a typical day: + Order stock and any immediate part needs and reconcile special order parts + Conduct inventory process such as cycle counts, reconcile and control + Assist mechanics with parts and supplies for the shop and equipment + Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emails + Check parts for delivery accuracy, check-in parts and store appropriately + Process invoices by correcting any issues and submitting for payment as well as communicating payment updates + Check and reconcile reserve parts and non-moving parts on a monthly basis + Ensure parts room is clean and organized + Reconcile and address warranty items + Proactively identify orders that are in jeopardy of falling outside of planned events + Escalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutions + Coordinate requests for service recovery, diversions and special handling Customer Service Representatives are required to: + Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .