A close-knit organization is seeking a Customer Service Representative for a Full-time Permanent position in Norwood, MA.

Benefits include: Health insurance, Dental insurance, Vision insurance, Std, 401k, 2 Weeks Vacation, 1 Week Sick time, 2 Personal Days, and Holiday Pay


Responsibilities of Customer Service Representative:
-Receive and answer customer inquires through multiple medias in a prompt and professional manner
-Process applications, endorsements and claims
-Provide information to customers about insurance policies, coverage options and billing inquiries
-Enter and maintain client information in management system
-Provide excellent customer service at each stage including following up with client to ensure concerns have been addressed
-Escalate issues to appropriate team members when needed
-Assist clients renew or cancel coverages and with policy changes
-Stay up to date with the current industry trends, regulations and practices

Requirements of Customer Service Representative
-At least 1-2 years of Customer Service Experience
-Past experience using a claims management and imaging system
-Minimum Bachelor s degree in related field or equivalent experience
-Strong verbal and written communication skills
-Excellent computer skills including Microsoft Office Software
-Ability to prioritize
-Superior customer service skills
-Good organizational and time management skills


Hours: 8:30am-5:00pm Monday-Friday
Pay Rate: $20.00-$21.00/hr with no experience OR $24.00-$28.00/hr with insurance experience