Customer Service Representative Requisition Id: 375819 Business Unit: LTL Location: Shelby, IA, US, 51570 **What you’ll need to succeed as a Customer Service Representative at XPO** Minimum qualifications: + 2 years of customer service experience + Strong computer, typing and 10-key skills + Experience with Microsoft Office + Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: + Transportation experience + Excellent verbal and written communication skills **About the Customer Service Representative job** Pay, benefits and more: + Pay starts at $20.63 + Full health insurance benefits on day one + Life and disability insurance + Earn up to 13 days PTO your first year + 9 paid company holidays + 401(k) option with company match + Education assistance What you’ll do on a typical day: + Bill shipments according to applicable tariffs and pricing agreements + Recognize and resolve documentation errors + Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions + Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing + Process over, short and damaged freight and related documentation for customer resolution Customer Service Representatives are required to: + Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .