Job Title: Shipper Support (RGM)Job Description On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using two-way audio/video communication to verify/identify any necessary specifications on trucks and processes. You will coordinate, communicate, and provide updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We are looking for candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations, allowing associates onsite to focus on the daily operations that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers, so excellent and clear communication is a must. Responsibilities + Support thousands of drivers across the country using two-way audio/video communication. + Verify and identify necessary specifications on trucks and processes. + Coordinate, communicate, and provide updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. + Handle all gate operations to allow onsite associates to focus on daily operations. + Communicate clearly and effectively with approximately 200 drivers per day. Essential Skills + Excellent customer service skills. + Proficiency in Microsoft Office. + Strong phone etiquette. + Positive attitude and aptitude. + Great customer awareness. + Technical savviness. + Experience in logistics, intermodal, supply chain, call center, communication, and people skills. Additional Skills & Qualifications + 1+ year of high-volume call center customer support experience. + Strong retail customer service experience from companies such as Starbucks or the restaurant industry. + Strong job tenure. + Ability to follow standard operating procedures and strong problem-solving skills. + Experience with Microsoft Excel and keyboard shortcuts. + Proficiency in computers. + Ability to multi-task and work on multiple projects at once. + Ability to learn quickly and work in a fast-paced environment. Work Environment Training is in person/on-site for 3 weeks (Monday to Friday), 8:00am - 4:30pm, after which you will transition into your production role. The office is located at 8600 South Science Drive, Tempe, AZ. Post-training hours are 6:00am - 2:30pm and 8:30am - 5:00pm. This role requires working onsite 5 days per week with no work-from-home or hybrid options. Overtime will be necessary from October through December. You must be open to working holidays. Shift patterns include Thursday to Monday, Friday to Tuesday, Saturday to Wednesday, Wednesday to Sunday, or Monday to Friday (availability for Monday to Friday shifts may be limited, so flexibility to work weekends is preferred). About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.