NOW HIRING 2nd Shift Customer Service Representative starting at $22.75 per hour

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Join the #1 logistics company in the world: DHL Supply Chain

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Our Livermore, CA facility is growing, and we're looking for world-class people like you!

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We are currently looking for Customer Service Representative to join our 2nd shift Team!

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This position will be responsible for but not limited to:

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Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

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Key Accountabilities:

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· Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

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· Maintain customer records and update account information.

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· Maintain financial accounts by processing customer adjustments.

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· Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

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· Perform other duties as assigned.

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WHAT WE OFFER:

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· Wages pay at $22.75 hour with an annual increase possible.

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· Shift Premium- $1.50 per hour

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· Geographic Premium $3.00 per hour

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· Eligible for attendance bonuses

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· Work schedules: Monday- Friday 2:00pm-10:30pm, Sunday-Thursday 2:00pm-10:30pm or Tuesday-Saturday 2:00pm-10:30pm

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· Paid Weekly

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· Overtime available based on customer volume

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· Excellent medical, dental, vision, and prescription

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· Paid Time Off available day one

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· 401(k) with a generous company match

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· Tuition reimbursement program

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WHAT WE SEEK:

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· SAP experience preferred

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· Proficient in email communication

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· Looking for someone with a good attendance record

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· Able to prioritize and multi-task

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· Comfortable working with others

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· Open to learning new skills

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· Team player

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It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.Maintain customer records and update account information.Maintain financial accounts by processing customer adjustments.Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.Perform other duties as assigned.

Required Education and Experience:

High School Diploma or Equivalent0-12 months of system, data entry or reporting experience0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.