Job Summary

Company: Qualfon

Our Mission & Values

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Please note when you come in to interview at Qualfon, we offer a complimentary lunch

You must be available to work on site.

 

What we offer:

All team members can further their education and earn a college degree  through Qualfon University scholarship program We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Team members have FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program Medical, dental benefits, vision and life & accident insurance for full time employees Competitive wages Opportunities to earn additional income through incentives Paid time off(PTO) Qualfon is dedicated to ensuring all team members have Fun@Work!

What you will be doing

Answering inbound phone calls regarding a customer’s account Making outbound calls to follow up on customers when necessary Maintaining composure in escalated situations Building customer relationships, earning their loyalty and trust. Operating accurately & efficiently in a fast paced environment Handling multiple responsibilities at one time Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service Smiling as you speak with our customers, our customers can hear the smile

What skills you will need:

Maintain regular and reliable attendance, including the daily schedule as assigned 1 year of call center or customer service experience preferred Flexible with the working schedule; may be expected to work weekends, holidays and events Computer proficiency with applications Confidence in your self -motivation techniques Sixteen (16) years of age or older on or before hire date Minimum education of High School, Fourth Form or above Professional appearance and conduct