What We Need: As Brady grows our presence in the Atlanta area, we are looking for an accomplished Customer Service Representative to be a part of our burgeoning customer service team at our Duluth, GA facility! As a Customer Service Representative, you will provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints to provide the best-in-class customer experience that Brady is known for. What You'll Be Doing: + Managing phone and email customer interactions from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction. + Developing relationships with customers and providing an unrivaled customer experience through your working knowledge of Brady products. + Developing relationships with customers and using product and process knowledge to provide an unrivaled customer experience + Contributes ideas, decision-making skills and good judgment to achieve objectives + Resolving customer inquiries and complaints from multiple channels effectively with moderate supervision + Providing customers with product and service information and identifying application solutions to maintain revenue streams from customer relationships + Assessing customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort + Initiating process improvement through collaboration with peers, inter-company departments, and leadership. What You Will Need To Be Successful: + High school diploma or equivalent work experience. + Minimum one year of customer service or equivalent job related experience. + Exceptional verbal and written communication skills. + Previous work experience interacting with customers. + Proficiency of phone-based customer service interactions. + Previous experience following standard work procedures. + Ability to problem solve, apply critical thinking and analysis. + Effective time management and organizational skills. + Ability to work under pressure and to make decisions independently. + Ability to partner with all levels of the organization. + Ability to successfully multitask while maintaining strong attention to detail. + Highly adaptable to a changing, fast paced environment. + Exceptional computer, web navigation, and data entry skills. + Experience working with SAP, Salesforce and Google Tools preferred. + Basic math calculations (percentages, costs, tax, etc.) for order processing. + Open to observation and coaching. About Us: Who we are: Gravotech has been a global leader in direct part marking and laser engraving since 1938. Gravotech machines are used by more than 60,000 customers around the world, from large consumer brands and industrial manufactures to professional engravers and small retail customers alike. In 2024, Gravotech joined Brady Corporation's global portfolio of brands. Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Gravotech products help enable Brady's full range of industrial identification solutions in industries around the world. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the PDC team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program