Sensata is currently seeking a Customer Service Representative to join our growing team of Aerospace professionals. As a critical part of day-to-day business operations, the Customer Service Representative is responsible for interfacing with customers and maintaining positive relations through all points of the sales cycle. The CSR is also responsible for coordinating with various functions to ensure customer requests are handled appropriately and in a timely manner.

Responsibilities:

Daily communication with customers regarding orders, schedule changes and overall status through production cycleManagement of designated customers’ orders and dynamic schedules through customer-enabled portalsDetailed order review and order entry into Sensata ERP systemMaintenance of customer-specific records in Sensata ERP systemLiaise with cross-functional teams such as production, planning, sales and accounting to ensure customer requests are handled appropriatelyResolving production scheduling, shipping or invoicing problemsAdministration of customer product returns, determining validity of warranty claims and working with customer on repair quote if necessaryMaintaining voice of customer reporting including customer scorecards and resolution of claims if necessaryRecognition of add-on business opportunities

Requirements:

Bachelors degree (preferred)3-5 years in customer service experience (preferably aerospace or other high-tech manufacturing)Excellent computer skills including Microsoft Office applications and any experience with Oracle based products is a plusStrong communication and inter-personal skills are a must

This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization. 

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Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

 As OneSensata, we are working together to make things work together 

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