Job Description

We are looking for a skilled customer service representative to provide our valued customers with pre-sales and/or post-sales resolution and consulting. You will lead and coordinate the end-to-end customer experience, from order to cash, by applying a broad knowledge of customer situations, company processes, local laws, financial requirements, and compliance requirements related to customer sales contracts and product shipment.

You will be joining a high-performance team dedicated to providing the best Customer Experience.

Please note this opportunity requires presently 1 day in the office. (Could be 2 or max 3 days at the office)

You will resolve customer service issues for complex, multi-businesss, or multi-regional accounts, liaise between customers and appropriate internal organizations such as services, sales, legal, manufacturing, logistics, and service delivery to resolve customer inquiries and shipping schedules and price changes.

You may also be responsible for project management of country, regional or multi-country projects and lead customer service projects requiring coordination with other functions.

This role handles complex information, manages customer inquiries and quoting, ensures seamless order fulfillment, invoicing, contract administration, and service requests. You will act as a critical liaison between customers and internal teams such as Sales, Service, Legal, Logistics, and Invoicing to resolve complex issues efficiently and with a focus on customer satisfaction.

This role is ideal for a highly organized, independent professional with a deep understanding of global customer service operations and a passion for delivering exceptional customer experiences. 

Responsibilities:

Provide quality customer service to internal and external clients.

Lead and coordinate the end-to-end customer experience (from order to cash).

Resolve customer service issues for complex, multi-country or multi-regional accounts.

Act as a liaison between customers and appropriate internal organizations.

Identify and follow up on business opportunities.

Project management of country, regional or multi-country projects.

Lead customer service projects requiring coordination with other functions.

Solve a broad range of customer service-related problems of varying scope and complexity.

Work independently with minimal supervision, consulting on more complex issues when necessary.

 

QualificationsBachelor's or master's degree or equivalent 4+ years of proven experience.High level of English language comprehension.Strong customer service orientation and knowledge of order to cash process.Proven record of working independently.Knowledge of SAP CRM and ideally ECC.Proactive, focused, and with an eye for detail.Strong project management skills and experience prioritizing and managing resources efficiently.Process inquiries and track orders and post-processing items.Lead confidential information and reports.Answer calls, chats, and emails daily, responding to internal or external customers.Teammate personality and effective interpersonal skills in teamwork, negotiation, and networking.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service