Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Customer Service Representative

Key Responsibilities

Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing

Establish good relationship with merchants by provision of one-stop care services

Keeps up-to-date and self-equipped on required knowledge and skill sets proactively

Work with internal departments to seek best possible solutions for merchants

Carry out ad hoc assignments for call center operations

Requirements

Form 7 graduates or above with minimum 1 year experience in customer service and / or call centre preferred

Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants

Excellent telephone etiquette with mature and pleasant attributes

Ability to maintain composure under pressure, patience and enjoy customer service

High energy level and self-motivated

Team player with strong work ethic

Able to perform shift duty on weekends / public holidays depending on work schedule

Work on shift basis including weekends and public holidays

Attractive Fringe Benefits

5-days work with total of 40 working hours per week

Guaranteed at least 12 hours rest time between shift

2 consecutive days off each week

18 days Annual Leave plus 1 day Birthday Leave

Life, medical and dental coverage

Overtime and public holidays allowance

No overnight work

No cross-selling required

Office at prime location close to MTR station

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.