Customer Service Representative Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4757914) Apply  Customer Service Representative Salary $40,688.00 - $46,791.00 Annually Location Norfolk, VA Job Type Permanent Full-time Job Number 12705 Department General Services Opening Date 12/13/2024 Closing Date 12/25/2024 11:59 PM Eastern + Description + Benefits + Questions Description Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. The City of Norfolk’s Department of General Services, Animal Care & Adoption Center is seeking a full-time Customer Service Representative to serve as a primary point of contact for visitors of the shelter. The ideal candidate for the position will exhibit high levels of customer service and clerical skills This position involves answering and processing all animal related questions via a multi-line phone and general email inquiries, billing and collection duties, reconciliation of accounts, and maintaining account receivables. The Customer Service Representative processes all animal intakes and adoptions at the shelter as well as scheduling medical procedures. Performs general clerical duties and assists other staff members as needed. Essential Functions Responsibilities of the position include but are not limited to: + Serves as the first and last point of contact for the shelter creating an inviting and educational environment for the public. + Answers inquiries via phone and email regarding shelter services, hours of operation, donations, trap rentals, city animal licensing, and local low cost Spay/Neuter and veterinary services. + Requires the ability to handle incoming animals humanely while accurately determining the animal’s breed, sex, and approximate age and weight. + Ability to learn and utilize shelter management software systems to process stray and surrendered animals from the public and animal control as well as process adoptions, donations, basic accounting and sheltering reports. + Receives and collects both cash and credit payments for services provided at the shelter. Ability to process the proper change with cash transactions. + Ability to perform daily fund reconciliation and accounting reports. + Requires the ability to operate general office equipment. + Requires the ability to read and understand standard operating procedures, adoption contracts, registration cards, cage or kennel cards, and medical sheets or prescription dosage on medications for the animals. + Requires the ability to write adoption contracts, quarantine paperwork, complete registration cards and time slips. + Requires the ability to stand or sit for long periods; to bend, crouch, and/or kneel repeatedly; to lift and carry a minimum of 50 pounds crouch, and/or kneel repeatedly; to lift and carry a minimum of 50 pounds. Education/Experience Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Required: + Six months experience. Preferred: + Academic courses or areas of concentration: Veterinary Technology, Veterinary Science, Animal Care or a closely related field. Additional Information & Requirements + This is an Essential position; incumbent will be required to report to work during inclement weather when the City is closed. Work Location: + 5585 Sabre Rd., Norfolk, VA 23502 Work Schedule: + Hours are scheduled Saturday through Friday, 40 hours per week. Hours may require additional flexibility, nights, holidays and weekends. Signing Bonus: + This position is eligible for a one-time $5,000 signing bonus. + Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. + Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. + Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. + Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. + The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification. + I understand and will answer the following supplemental questions completely and thoroughly. 02 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A." 03 What is your highest level of education? + High school diploma or equivalent + Some college + Associate degree + Bachelor's degree 04 Please indicate how you work(ed) in your current and previous positions. + Interpreted the daily needs based on regular input from my supervisor + Interpreted the daily needs based on personal assessment and input from my supervisor 05 Please indicate your experience working in any of the following professional settings. + Animal Shelter/Humane Society + SPCA/Humane Society + Veterinary Clinic + Zoological Park + None of the above 06 How many years of experience do you have working in customer service? + No experience + 6 months - 1 year + 1 - 2 years + 3 - 4 years + 4 -5 years 07 Do you have a minimum of one year of cash handling experience? + Yes + No 08 Are you a volunteer or have you been a volunteer at the Norfolk Animal Care & Adoption Center? + Yes + No 09 Please select the software programs with which you have experience. (Select all that apply.) + Animal shelter management software (Chameleon HLP, Shelter Buddy, etc) + Microsoft Word + Microsoft Excel + Microsoft Outlook + I do not have experience with any of these programs 10 Rate your experience with Microsoft Word (applicants may be subject to a skills assessment). + Novice + Intermediate + Advanced 11 Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this? + Yes + No 12 Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment. 13 Are you a current or previous City of Norfolk employee? + Yes - I am a current City of Norfolk Employee + Yes - I am a previous City of Norfolk Employee + No - I am not a previous or current City of Norfolk employee 14 Please indicate your veteran status. (A copy of your long form DD-214 may be required) + I am not a Veteran + I am a Veteran + I am a Disabled Veteran Required Question Agency City of Norfolk Apply Please verify your email address Verify Email