We have an outstanding Contract position for a Customer Service Representative to join a leading Company located in the Carson, CA surrounding area.
Pay Rate: $21.00 - $23.00
CSR acts as the direct liaison between Customers and Monogram Systems to complete repair requirements and notifications. The CSR will support customer's repair orders (ROs) and other related activities involving order management, supporting the customer's repairs needs, and customer follow-up. Lead in the execution of warranty policies and customer service. This position is responsible for interpreting, implementing, and managing customer repair orders, their requirements, and regulations. This includes knowledge of ERP systems, airworthiness certifications such as FAA, EASA, and TCCA, as well as military and export compliance regulations.  Job Responsibilities:  Processes customer quotations, including quotations using proper methods and practices.Updates the customer on the status of their quotation, request/process approvals, and follow-up repair order OperationalStatus.Escalates the prioritization of the quotation as necessary.Process and print Bill of Ladings (BOL) and Packing Slip, as well as follow-up shipments.Create customer reports and make sure customer repairs are on time.Review customer paperwork, price lists, and quality paperwork to ensure accuracy.Responsible for promptly answering incoming telephone calls and emails in a professional manner. Provides the customer with the most recent information and updates.Processes requests to meet quality scorecard goals and KPIs.Receives and responds to customer complaints in the quality management system, investigates difficulties, and coordinates with the necessary departments for prompt customer satisfaction.Creates and maintains customer data records, including receiving, in-process, and shipping.Leading customer order reviews weekly (or as needed) with assigned accounts.Additional support may be provided to the general customer service team as needed.Follows Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.Performs additional duties as assigned.Must have excellent written, verbal, and presentation skills.Must be detail-oriented and have excellent customer service, organizational, and follow-up skills.Must be proficient in Word, Excel, and other appropriate software.Attend customer meetings concerning service and support activities.
Basic Hiring Criteria:High School, Associate Degree or equivalent, in Business Administration or related field; or equivalent experience.Minimum 2 years experience in Sales or Customer Service in a manufacturing environment.Computer Skills: Competent with MS Office programs: Excel, Word, and PowerPoint.Basic Knowledge of Sales methodologies.
This position requires access to technologies and hardware subject to U.S. national security-based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)) or otherwise authorized by the U.S. Government. No company sponsorship will be offered.  Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.