Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

RRD is seeking an energetic, enthusiastic & motivated individual to join our team in Chanhassen as a Customer Service professional!! 

 

Print industry experience is preferred but not required. We will train! 

 

Coordinate production of printed materials, or print-related services for the company's clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.

Responsibilities:

Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadershipProvide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.Performs other related duties and participates in special projects as assigned.

QualificationsAble to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.Might need to be flexible to work weekends and holidays as needed.HS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, .

Additional Information

The national pay range for this role is $51,900 to $85,300 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans