Work Schedule

Environmental Conditions

Job Description

Key Responsibilities:
•    Check booking document aligned to booking policy.
•    Apply to build new customer account, and extend new material in SAP
•    Build & update sales orders in SAP, while ensure the accuracy of the data input.
•    Closely connect with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.
•    Coordinate with customers on collecting payment & L/C, and advise finance team
•    Send shipping instructions to buyer or warehouse, timely supervise the shipping date.
•    Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to tackle problem.
•    Billing upon revenue policy, and support finance to complete internal audit.
•    Apply VAT Invoice upon completion of delivery.
•    Timely send installation notice to service team.
•    Supervising A/R collection ASAP
•    Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
•    Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.

A.    Motivation:
•    Always strives to reach goal with a high level customer oriented mindset
•    Strong Learning willingness
•    Positive and responsible
•    Enjoy team work with good team spirit
•    Enjoy multifaceted environment able to drive actions

B.    Knowledge:
•    Customer Service proven experience
•    Office software
•    International trading knowledge
•    SAP/ERP system knowledge & Operation
•    Product  knowledge
•    Logistic knowledge

C.    Capability:
•    Oral & Written English
•    Excellent Communication skill with Strong collaboration, influencing and convincing capability
•    Strong logical thinking
•    End to end management
•    Ability to work in cross-functional teams
•    Project management (e.g. process optimization etc.)
•    Risk management capability
•    Problem solving skills