Customer Service Representative Requisition ID: 41630 Job Location(s): Pune, IN **Job Description** Customer Service Representative ensures customer satisfaction, all the activities from order entry to delivery to customer, responsible for reducing expenses, purchase order creation at different overseas locations and follow up. **Job Responsibilities** Responsibilities for this position include, but are not limited to, the following. + Ensure overall customer satisfaction. + Responsible for Daily Sales Orders and dispatch co-ordination. + Effective planning to reduce expenses. + Responsible for Delivery Note creation in SAP and co-ordination with PPC and Warehouse Team. + Responsible for purchase order creation and follow up with different overseas DPS Locations. + Responsible for order processing, on time delivery and other customer support activities. + Good understanding with cross functional team to support customer requirement. **Background & Skills** The ideal candidate possesses these skills. + **Education** : Any Graduate. + **Experience:** 10 to 12 years. + **Specialized knowledge:** SAP, Power BI, Advanced Excel, Power Point + **Personal Attributes :** Possess excellent written and verbal communication skills. Possess good presentation skills & interpersonal skills. Ability to adapt with customer oriented applications, which is required to check and update the required information on customer portals. A good team player with proven ability to work and adapt to challenging and demanding environment. Will be handling customers of South Region. **Employee Benefits** We are excited to offer you the following benefits with your employment: + Opportunity to join Employee Resource Groups + Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.