Customer Service Representative Job Number: 354238 Category: Administrative Description: Job Title: Customer Service Representative Location: Brea, CA Zip Code: 92821 Start Date: Right Away Job Type: Contract - 12 months Pay Rate: Starting at $21.00/hr Schedule: Monday through Friday 7:30am - 4pm Keywords: #CustomerServiceRepresentative #CallCenterJobs JOB RESPONSIBILITIES: * Responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. * Will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency. * Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction. * Answer phones in a timely and efficient manner in a high call volume support setting. * Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI). * Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed. * Maintain a level of accuracy and efficiency both as a department and individually. * Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT. REQUIRED QUALIFICATIONS: * 1 - 3 years customer service experience required. * High school graduate required. * Associates degree preferred. * Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook. * Basic math skills and statistical knowledge. * Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving. * Primary language English. * Little to no travel required. * Must be self-motivating with a positive outlook and focus on quality work. * Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development. * Exhibits a need to succeed by setting personal goals to outperform company metrics. * Able to maintain a positive attitude and work constructively in a team environment. * Able to handle multiple tasks and key deliverables while performing under time constraints. * Excellent time management and organizational skills If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com EOE/F/M/Disability/Veterans Location: Brea , CA Minimum Experience (yrs): 1-3 Required Education: High School Diploma Benefits: Return to search results Email this job to a friend (emailjobs.asp?jo_num=354238) If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position. *Logged in members may also add jobs to their job cart