Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Key Responsibilities:Manage customer enquiry by phone or e-mailOrder management and creation, chasing/monitoring order from quotation until invoiceComplaint handling and case following up until closedCo-ordination with other departments for internal / external issuesProject handlingReport analyzingAd-hoc task as requiredKeys to Success:EducationF5 graduation or aboveExperience1 year or above Customer Service with order management experienceKnowledge, Skills, AbilitiesGood in writing and speaking English, Cantonese and MandarinGood communication skill, discussable, good organizationExperience with ERP system, Oracle is preferableWilling to learn, adaptable, proactive, good logical thinkingCan work overtime when necessary