Job Description:

Responsibilities:

Responsible in taking inbound/outbound calls to assist callers in their queries, questions and be able to resolve client concerns in a timely manner. Display high level of Call Quality addressing customer’s needsAnswer inbound/outbound calls in a timely and friendly mannerEvaluate problems and complaints of the callers and provide proper solutionsRespond to the needs of the customers and provide personalized service.

Qualifications:

Preferably college graduate of any 4 year course

Must have at least a year of experience in call taking and resolving client queries

Strong Life insurance product, services and process understanding and background

Effective communication skills

Friendly, energetic and approachable with a natural flair for great customer service

Can do attitude

Attention to details

A real team player who is keen to wear our brand with pride