A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Preferred Qualifications

Job Summary:

This project coordinator’s role will provide a high level of customer service support to our Jobsite Formwork sales team in a dynamic and collaborative environment. This position will be responsible for executing all responsibilities while maintaining the highest level of confidentiality, integrity and professionalism at all times. Specific duties include a high level of customer response and service while anticipating the needs of the sales division to drive profitability and results.

Essential Responsibilities:

Order Processing:

Review and distribution of job write up including contact information, billing instructions, job cost details, and engineering instructions to appropriate parties.System entry of Bill of Material received from engineering.Distribution of the Bill of Material to Operations.Communicate and set ship dates with Sales Rep.Coordinate and confirm required equipment substitutions with Engineering, Sales, and Operations.Issue and expedite orders for all consumable and special-order materials.Issue and expedite orders for re-rent material as needed and communicate status with Operations.Manage all backorders for order to ensure that ship date can be met.

Equipment Shipment:

Finalize shipping schedule with Sales and Customer.Generate final pull tickets & system drawings for Operations.Generate Bills of Lading for shipment.Notify sales of all shipments including copies of the Bills of Lading.Generate system billing. Confirm all items are accounted for and billed, including freight, engineering, consumables, and special-order items.Review with appropriate sales representative and send to customer.Manage all back orders, follow up shipments, and additional orders in the same manner.

Equipment Returns:

Send Return Instructions to customer including primary contact, scheduling process, bundling instructions, and maintenance charges listing.Send tally sheets by area or by project/including or excluding quantities per customer request.Notify Operations/Returns Team Leader of incoming return, including re-rent items that need to be segregated.Receive return information including counts, cleaning, and damage charges, and return photos from Returns leader and:Notify Customer/Sales of any count discrepancies from customer generated counts, as well as bundling and cleaning issues to prevent future problems.Enter return and generate return billing including damage and cleaning charges. Provide appropriate documentation for all damage/cleaning charges.

Project Close-Outs:

Generate final billing and notify sales of all final lost equipment charges.Ensure that all re-rent for project is accounted for and returned or transferred to new project in system.Audit project file to make sure all required information is included.

General Responsibilities:

Secondary contact for all customer inquiries. Develop thorough understanding of product offerings of Jobsite Formwork division.Creation and maintenance of project files.Liaison between sales, engineering, and operations to communicate changes to projects to all involved parties.Ability to communicate professionally with customers, vendors, and all levels of the organization.Review and approval of all re-rent billing and freight billing.Assisting with month end closing including creation and distribution of continuation and return billing to salesman.Special projects assigned by management.

Working Conditions:

The work is performed within a typical office environment.  The working environment can be distracting due to moderate noise levels.  There may be prolonged periods of sitting at a desk and working on a computer.  Must be able to lift up to 25 lbs with assistance when needed. 

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.