Description We are in search of a Customer Service Representative to become a part of our manufacturing team. This role is based in YOUNGSTOWN, Ohio, and offers a short term contract employment opportunity. In this role, you will be primarily dealing with healthcare professionals, providing them with information about prescription drug benefits. You will be working remotely, ensuring a high level of professionalism and accurate resolution of inquiries. Responsibilities: • Respond to inquiries from healthcare professionals regarding prescription drug benefits. • Provide consistent and compassionate customer service in a fast-paced call center environment. • Use your skills in call center metrics to ensure a high level of service is maintained. • Offer remote assistance to customers, demonstrating your ability to work independently. • Coordinate your work efforts with other employees, teams, and departments, understanding the importance of communication. • Showcase your data entry skills by accurately maintaining customer records. • Use your knowledge of pharmacy claims and pharmacy benefit management to provide accurate information to customers. • Monitor customer accounts and take appropriate action when necessary. • Process customer credit applications accurately and efficiently. Requirements • Demonstrated experience in Call Center Customer Service is essential • Ability to proficiently assist customers in a detail-oriented and friendly manner • Prior experience working in a Call Center environment is necessary • Ability to handle a fast-paced Call Center and adapt to changing situations • Experience with inbound Call Center roles, demonstrating strong communication skills • Capable of managing a high volume Call Center, ensuring customer satisfaction • Familiarity with Call Center metrics and using them to improve performance • Proficient in providing remote assistance to customers, resolving issues efficiently • Excellent data entry skills, ensuring accuracy and attention to detail • Previous experience in a Pharmacy setting is advantageous • Understanding of Pharmacy Claim procedures and processes • Knowledge of Pharmacy Benefit Management and its application in customer service. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .