Description We are offering a contract employment opportunity in the Waste, Refuse & Environmental Waste Management industry for a Customer Service Representative located in Sarasota, Florida, 34243, United States. As a Customer Service Representative, you will be a key player in managing and directing incoming calls, maintaining customer records, and ensuring efficient customer service delivery. Responsibilities: • Manage and direct a high volume of incoming calls effectively • Provide exceptional customer service by resolving inquiries and issues • Maintain comprehensive and accurate customer records • Monitor customer accounts and take necessary actions • Ensure all messages are directed to the correct parties for response • Adapt to a fast-paced work environment and learn quickly • Display resilience and maintain a positive attitude in challenging situations • Operate the call center software proficiently • Balance inbound calls efficiently. Requirements • Proven experience in the Waste, Refuse & Environmental Waste Management industry. • Previous experience as a Customer Service Representative or similar role is essential. • Excellent ability to handle inbound calls, providing quick and efficient solutions to any issues. • Demonstrated expertise in call center customer service, with the ability to troubleshoot, and resolve customer complaints professionally. • Proficient in making outbound calls, following up on customer queries and ensuring satisfaction. • Strong communication and interpersonal skills, with the ability to interact effectively with a diverse range of individuals. • Ability to maintain a high level of professionalism and confidentiality in all interactions. • Proficiency in using computer systems, software, and other technologies necessary for the role. • Strong problem-solving skills with a keen attention to detail. • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. • Willingness to work in different shifts, including weekends and holidays, if required. • Capacity to work effectively both independently and as part of a team. • High school diploma or equivalent qualification; further training or certification in customer service would be a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .