Customer Service Representative + **请等待...** **日期:** 2025年1月3日 **地点:** Shanghai, SH, CN, 200333 **公司名:** Corning Optimizes the customer experience by ensuring timely and high quality execution of customer orders and responses to customer issues and requests + Accurately executes order specifications in Corning’s order system; ensures proper pricing, payment, quotes and shipping / transportation terms; and ensures orders are in accordance with Corning’s standard terms and conditions + Coordinates order shipping and transportation and keeps customers informed of any delays or issues, as needed + Follows up with customers on accounts receivable in a timely manner and works closely with Shared Services to generate monthly credit limit reports + Ensures that customer requests meet Corning’s manufacturing requirements while still fulfilling customer needs (e.g., product quantity, delivery dates) + Manages single purchase orders with multiple release dates (i.e., blanket orders) and provides Customer Service management with volume orders to serve as input to short-term forecasting efforts + Fields and resolves (if possible) customer complaints by working with Accounting, Quality, Manufacturing, and other Commercial roles as needed + Communicates regularly with Account Managers to share customer-related information and issues + May be responsible for responding to inquiries for quotations for small, non-repeat business + May visit the customer site to build relationships and gain an understanding of their internal processes + Work experience in a customer-facing role + Associate’s Degree or secondary education equivalent + Fluency in the English language + Language skills in customers’ primary geographic location(s) + Work experience with business management software / systems (e.g., PeopleSoft, SAP) + Work experience with similar products or in the division’s industry + Work experience in a logistics/planning role + Experience working internationally or with different cultures + Work experience in a role requiring extensive use of Microsoft Office Word, PowerPoint, and Excel + Experience working in a customer service center + **请等待...**