Company Description

MAKE GREAT PIZZA — AND MORE — POSSIBLE  

Be a part of the world's #1 Pizza company and watch your career grow! 

Job Description

The Domino’s Pizza Supply Chain Center seeks a Customer Service Representative for their dough production distribution facility.  The Customer Service Representative provides customer service to our franchisees to ensure customer satisfaction with ordering and receiving products.   

The Customer Service Representative processes store orders and assists operations leadership with other duties, including routing, inventory, training newly hired associates, writing SOPs, policy, process changes, or updates.  The Customer Service Representative may also plan events for team members and cross-train with multiple departments.  

Shift: Sunday-Thursday 7:30 AM - 4:00 PM

Compensation: $22.00-$23.00/hour; bi-weekly pay

Responsibilities and Duties

(50%) Order Processing

Process and verify store orders, add-ons, and pickups using standard process flow and SOPs to ensure store orders are accurate and prepared timely for routing and warehouse loadingEnsure CSRs adhere to information from WRC related to order processing for product allocations or auto shipmentsPrepare orders in WMS and prepare pertinent reports for loading and productionEnsure understanding of billing, credits, and inventoryPrepare inter-commissary transactions or special orders as needed on a timely basisBe a key player during a Business Continuity event

(20%) Customer Service

Receive and resolve customer requests, concerns, and complaints in a professional and timely mannerContact stores to advise them of any changes to routing schedules, weather, or production delays, etc.Use expertise to build strong healthy relationships with stores and franchisees, and create an open and accessible communication routeAnswer and route departmental calls

(10%) Clerical Support

Maintain filing system for invoices, reports, and other customer related informationMaintain customer contact listUpdate or add new store information in order management systemProvide clerical support to other departments as needed

(10%) Credit Process

Process credit requests for the Domino's Pizza stores within policy guidelinesResearch credit requests with appropriate departmentsEnsure credits are coded appropriately and accurately using the most current programEnsure customer satisfaction by explaining any denied requests

(10%) Additional Administrative Duties as Assigned

This position cross-trains in various administration functions.  Additional responsibilities will be assigned as needed.  Responsibilities include:

General Accounting

Assist with accounts payableAssist in generating weekly keysProvide back-up to payroll administratorAssist with accounts receivable and past dues

Miscellaneous

Assist with center safety culturePresent new hire orientation and assist new hires with onboarding tasksMonitor credit processUsing WMS, process layout of outgoing shipments by creating load mapsSupport other departments as needed

QualificationsHigh School diploma/GED, some college2+ years of Customer Service experienceStrong knowledge of customer relationsAbility to work independently and as a teamExcellent communication and organizational skillsAbility to handle multiple tasks at onceWorking knowledge of Microsoft Office softwareAvailability to be able to work nights, weekends, or holidays if needed2+ years of bookkeeping or general accounting experience preferred

Additional Information

Domino's offers:

Competitive wagesPaid Holidays and Vacation  Positive work environment  Benefits on the first day of employment!  401k matching contributions  15% off the purchase price of stockCompany bonus  Referral bonuses  

All your information will be kept confidential according to EEO guidelines.