Are you inspired by “what’s next”? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Job Description

Albemarle is hiring for a Customer Service Representative. This position is hybrid and located in Budapest.

The Customer Service Representative will have an executing role in ensuring a best-in-class order fulfilment and related processes to deliver value and performance for our internal, external customers, Business Units and Albemarle while striving for excellence and continuous improvement. The role focuses on Key Account Management or a specific geographical region. This role reports to the Customer Service Team Leader within the Integrated Supply Chain Services Delivery Team.

What You Will Do

Receive & enter order into processing system and confirm shipments Keeping Customers updated on the status of their Purchase OrdersFollow-up on deliveries of products with Logistics Interfacing internally (sales, Business Management SCM, etc.) and externally (customers, agents, terminals, warehouses, freight forwarders, etc.)Addressing forecast vs demand gaps to Business Management Ensuring on time invoicing and supporting on time payment effortsPrepare and check required documents necessary for transport, customs, shipping, and bankingEntering Complaint Management and managing E2E communicationReturn Product Order ManagementEnsuring on time Return Fleet Management processCoordinate intercompany orders (if applicable)Working closely with Sales team to manage the accountsReviewing all documentation/agreements related to a customer and monitoring the implementation of new accountsActing as first point of contact for all levels of assigned accounts and managing all aspects of processing any customer requestsSupporting sales team with Sales order data or any other; meeting document preparations related to the specific accountParticipating in Customer MeetingsOrganizing Order/Product Launch meetings with respective customers/sales and other stakeholdersMaintaining customer’s interfaces/portalsInitiate & Collect ideas for process improvement
 

What You Bring

Required:

College or university degree preferably in Business/Economy or Supply Chain/Logistics Custom5+ years relevant work experience, particularly with management of export shipmentsAdvanced communication level in English (both written and verbal)Good IT skills (MS Office, SAP is an advantage)Experience in Shared Service Environment

Preferred:

Other European language knowledge (preferably in German)Proactive and independent problem-solving skillsSelf-development skills; personally committed to and actively works to continuously improve him/herself on inter-personal skills

Benefits of Joining Albemarle

Competitive compensation

Comprehensive benefits package

A diverse array of resources to support you professionally and personally.

Choose to unlock your full POTENTIAL. Apply today.