Are you inspired by “what’s next”? So are we. When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it. **Job Description** Albemarle is hiring for a Customer Service Representative. This position is hybrid and located in Budapest. The Customer Service Representative will have an executing role in ensuring a best-in-class order fulfilment and related processes to deliver value and performance for our internal, external customers, Business Units and Albemarle while striving for excellence and continuous improvement. The role focuses on Key Account Management or a specific geographical region. This role reports to the Customer Service Team Leader within the Integrated Supply Chain Services Delivery Team. **What You Will Do** + Receive & enter order into processing system and confirm shipments + Keeping Customers updated on the status of their Purchase Orders + Follow-up on deliveries of products with Logistics + Interfacing internally (sales, Business Management SCM, etc.) and externally (customers, agents, terminals, warehouses, freight forwarders, etc.) + Addressing forecast vs demand gaps to Business Management + Ensuring on time invoicing and supporting on time payment efforts + Prepare and check required documents necessary for transport, customs, shipping, and banking + Entering Complaint Management and managing E2E communication + Return Product Order Management + Ensuring on time Return Fleet Management process + Coordinate intercompany orders (if applicable) + Working closely with Sales team to manage the accounts + Reviewing all documentation/agreements related to a customer and monitoring the implementation of new accounts + Acting as first point of contact for all levels of assigned accounts and managing all aspects of processing any customer requests + Supporting sales team with Sales order data or any other; meeting document preparations related to the specific account + Participating in Customer Meetings + Organizing Order/Product Launch meetings with respective customers/sales and other stakeholders + Maintaining customer’s interfaces/portals + Initiate & Collect ideas for process improvement **What You Bring** **Required:** + College or university degree preferably in Business/Economy or Supply Chain/Logistics Custom + 5+ years relevant work experience, particularly with management of export shipments + Advanced communication level in English (both written and verbal) + Good IT skills (MS Office, SAP is an advantage) + Experience in Shared Service Environment **Preferred:** + Other European language knowledge (preferably in German) + Proactive and independent problem-solving skills + Self-development skills; personally committed to and actively works to continuously improve him/herself on inter-personal skills **Benefits of Joining Albemarle** + Competitive compensation + Comprehensive benefits package + A diverse array of resources to support you professionally and personally. Choose to unlock your full POTENTIAL. Apply today.