Position Summary Responsible for providing front line customer service for the College of Dentistry to all patients, visitors, students, faculty administrators and staff. Provide patients and visitors with information and assist with way-finding. Answer telephones, screen calls and take messages. Respond to routine inquiries and provide information regarding clinic hours, appointments, general clinic policies and procedures, patient care center locations, programs, events and consult with supervisors or others as needed, on more complex issues. Qualifications Required Education: High School diploma or equivalent combination. Preferred Education: N/A Required Experience: 6 months of office experience providing customer service. Preferred Experience: 1 year experience working in healthcare setting Required Skills, Knowledge and Abilities: Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to operate basic office equipment (personal computer, photocopy/fax machine). Proficiency with basic word processing applications. Preferred Skills, Knowledge and Abilities: N/A Additional Information In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $34.215. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity Share this job (https://uscareers-nyu.icims.com/jobs/14357/customer-service-representative/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336115631) Need help finding the right job? We can recommend jobs specifically for you! Posting Number2025-14357 Posted Date2 days ago(1/13/2025 6:31 AM) Location : LocationUS-NY-New York Hybrid Remote Work ClassificationFully Onsite: 100% Onsite DepartmentPatient Care Services (Staff) School/DivisionCollege of Dentistry (DN1032) Compensation GradeLocal 3882 - 07 UnionLocal 3882 - Union of Clerical, Administrative and Technical Staff (UCATS) FT/PTFull-Time CategoryGeneral Office Administration