Overview ENERPAC – Who we are? Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC. For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/. Summary – basic function of the role We are actively seeking a Customer Service Representative to join our team in Zabierzow, Poland. This role serves as the backbone of support for our outside Sales Force, ensuring the seamless development of relationships with existing and prospective customers, distributors, and end-users. Your exceptional communication and organizational skills will help us meet our growth targets while providing an outstanding customer experience. As a key point of contact for customers, you will manage the order process from start to finish, collaborate across teams, and support business improvement initiatives. Fluency in English and Dutch is essential for cross-border communication in this dynamic role. Job Duties and Responsibilities Customer Support and Order Management Serve as the main point of contact for all customers, delivering excellent service. Manage and coordinate the entire order process in collaboration with the Order Fulfillment Team. Prepare professional quotations, ensuring active follow-up and timely responses. Address and resolve customer complaints, ensuring follow-up for satisfaction. Collaborate with the accounts department to address customer credit issues and monitor overdue payments. Sales and CRM Management Proactively manage company-generated leads and develop a robust sales funnel. Maintain accurate and up-to-date records in the company CRM system. Monitor pricing and discounts, ensuring alignment with sales targets. Support the Commercial Manager with reporting tasks and take ownership of weekly reporting when needed. Marketing and Business Development Participate in local marketing initiatives, including Voice of Customer (VOC) projects. Draft and manage bi-lingual agreements between Enerpac, distributors, and end-users in partnership with regional management. Process Improvement and Compliance Contribute to day-to-day office management and business improvement initiatives. Adhere to company policies, rules, and guidelines required for a publicly traded U.S. company. Education and Experience Bachelor’s degree in Mechanical Engineering, Management, Business Administration, or a related field (or equivalent experience). Technical affinity and familiarity with industrial or distribution markets are advantageous. A minimum of 3 years of sales experience, with well-developed presentation and negotiation skills. Proficient in English and Dutch (both written and verbal); additional languages are a plus. Strong interpersonal and telephone communication skills. Energetic, proactive, and capable of working independently with minimal supervision. Exceptional organizational and time management skills. Proficient in Microsoft Office (Word, Excel, PowerPoint) and experience with CRM systems is a bonus. Willingness to travel occasionally. Work Benefits Engagement with Employee Resource Groups which can provide leadership and networking opportunities. Community Outreach programs embedded in the Company’s culture.