Job Summary

IFF stands for a place where science and creativity meet. Our employees push beyond traditional boundaries — applying science and innovation to create a better world and a more sustainable future while expanding our customers’ opportunities.
We are thrilled to welcome a new Customer Service Representative to our Indonesia team, and we hope it’s you.

Your Focus

As a Customer Service Representative, you will be responsible to manage domestic, export and consignment orders, order fulfilment, and resolve any complaints or issue arise. The role will be based in Karawang.

How You Will Contribute

Oversee customer orders, including domestic, export, and consignment, ensuring compliance with the Sarbanes-Oxley Act.Order entry, order confirmation, invoice issuance and order follow-up till delivery to customers.Process Credit note and Debit note related to Sales Order.Resolve any customer complaints and Service cases related to Sales order.Respond to customer’s inquiry in a timely manner.Build a strong partnership with internal and external stakeholders.Implement and optimize work processes, techniques, and systems.Knowledge sharing to improve Order to Cash processes.Support internal and external audit as needed.

What You Will Need To Be Successful

Bachelor’s degree in any field.At least 2 years of Customer Service experience in Supply Chain or Manufacturing field.Experience in domestic and international trade.Good knowledge of MS Office tools, SAP, and VLOOKUP etc.Proficiency in English communication skills. Fluency in secondary local language will be advantageous.Effective communicate skills across all levels of the organization.Highly collaborative and team player.Cross cultural awareness.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more