Our Company Values are at the heart of everything that we do. The Customer Service representative is responsible for ensuring that customer queries are dealt with quickly and efficiently whilst ensuring the highest standards of service are provided to our customers.

Working as part of a small team within the order processing , the Customer Services Administrator will be able to demonstrate excellent communication skills when answering customer queries via a range of mediums including e-mail, telephone . Predominantly most queries will relate to billing, which will be resolved by utilising a range of databases to investigate, identify and fix billing errors, some of which can be complex in their nature.

The Customer Service Administrator will work closely with the order processing & account services Manager and other members of the team, as well as collaborating with other colleagues both within the Finance Department , sales and other parts of the business. The ability to prioritise cases effectively, whilst meeting Key Performance Indicator targets and deadlines is a key part of the role.

Excellent customer service skills and a high level of attention to detail are required, alongside the ability to work quickly and accurately. You should also possess good IT skills, including Microsoft Excel. A prior knowledge of SAP and / or SalesForce /SFDC would be an advantage, however full training will be provided.

Skills:
• Advanced Communication: Highly effective in both verbal and written exchanges.
• Customer Insight: Deep understanding of customer behavior and needs.
• Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions.
• Analytical Skills: Strong ability to analyze data and provide actionable insights.
• Process Improvement: Skilled in optimizing customer service operations.
• Industry Knowledge: Updated knowledge of relevant industry trends.