Customer Service Representative

 

Job Description

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with

various delays or disruptions that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call

center using multiple internal systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their

colleagues.

 

Responsibilities

Deliver an outstanding carrier and driver experience while providing solutions in a call center environment.Research and problem-solve transportation issues, setting appropriate expectations.Work in a fast-paced environment, adhering to schedules for start and stop times and breaksMake outbound calls to understand and resolve transportation issues.Support workload surges and weather-related operations with significant overtime during peak season from October to January each yearUse internal systems to gather data from multiple sources for reporting.Work with cross-functional teams.Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

Essential Skills

One year of call center experience required preferably in logistics, collections, escalations, or help desk supportAptitude and ability to work through ambiguous situationsDeep dive each issue by using critical thinking skills, de-escalation skills, then finding resolutionAbility to navigate multiple systems and tools while supporting customersAdaptability is critical as processes can change often 

Job Type

This is a Contract-to-Hire position.

 

Work Environment

This role requires all employees to work onsite 5 days per week. The shift hours are from 9:30 am to 6:00 pm MST. All employees must be available to

work weekends. Shift patterns are five consecutive days of work and two days off, except when in mandatory overtime which is from October to January each year.

Pay and Benefits

The pay range for this position is $21.00 - $21.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Feb 3, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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