Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship. **Position Summary** The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services. **Essential Functions and Key Responsibilities** + Communicates with customers by phone or in person and receive orders. + Performs order entry by keying purchase information into the computer program. + Handles and resolves customer complaints and billing issues. + Acts as liaison between customers, sales group, and manufacturing facility. + Assists customers with the pricing of standard materials. + May solicit sales of new or additional products. + Other duties may be assigned. **Qualifications and Skill Requirements** + High school diploma or GED, with 2 years as a Customer Service Representative preferably in the manufacturing, glass, glazing or architectural building materials industry; or equivalent combination of education and experience. + Be vigilant about safety. + Quality - conscious, oriented to excellence. ​ **Recruiter Contact:** ASHLEY LITTLE ASHLEYLITTLE@YKKAP.COM ​ **YKK AP America Inc. is an Equal Opportunity Employer committed to a culturally diverse workforce.** **YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.** **United States Department of Labor.** **Learn more** **(Opens in a new window)** **.** **YKK AP America Inc. participates in the E-Verify program as required by law.** **Learn more about the E-Verify program** **(Opens in a new window)** **.** **YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP's Accommodations team at accommodationrequest@ykkap.com (accommodationrequest@apple.com) . Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.** **Employment with YKK AP America Inc. is conditioned upon successfully completing a negative drug test for the presence of illegal drugs.** **Notice on Recruitment Fraud** **At YKK AP America Inc., we do not ask for personal financial information during telephone, in-person or video interviews nor do we charge job seekers fees as part of the recruitment process. YKK AP's recruiting correspondence will be sent by a recruiting representative with @ykkap.com (https://careers.ykkap.com/) email address — not @** **gmail.com** **, @** **yahoo.com** **, @** **hotmail.com** **or any other email domain service.** **If you have concerns related to this issue, consider the following actions: 1) Place a freeze on your credit reports:** **https://www.consumer.ftc.gov/articles/0497-credit-freeze-faqs** **; 2) file a complaint with the U.S. Federal Trade Commission: https://www.ftccomplaintassistant.gov/ (https://reportfraud.ftc.gov/#/assistant) ; and/or 3) file a report with your local law enforcement agency immediately.**